HTM would like to help you on your way with the use of the OV chip card. Has your OV chip card been charged too high for a journey? Or were you unable to check in or out? With this form you can reclaim the (travel) costs charged by HTM too much within 3 months after the relevant journey.
You can reclaim your missed checkin or checkout at https://reisoverzicht.ovpay.nl/ To OV Pay
One day after your trip you can find the payment details of your trip on your bank statement (app or web internetbanking). A reference number will be present in these details which is 18 characters long and starts with NLOV. An example would be:
Did you make several journeys on this day with HTM or another carrier and pay for them with your bank card? Then go to https://reisoverzicht.ovpay.nl/ to find the fare for your HTM journey. With your reference number and the total amount on your statement, you can easily find the HTM fare.
