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HTM bike

Reiziger rijdt op HTM fiets

Cycling from € 1,-

Combine your tram or bus journey from Lansingerland Station and Van Tuijlpark with the HTM Bicycle. This will get you to your destination even faster or home sooner!

Please note: From 1 January 2024, HTM Bicycle will only be available at Lansingerland Station and at the Dutch Innovation Factory in Zoetermeer.

Important to know

  • HTM Bikes can only be found at Lansingerland Station, the van Tuijlpark stop and the Dutch Innovation Factory.
  • To avoid unexpected higher costs (if you stand at a red traffic light for a long time, for example) you pay per 30 minutes.
  • Per 30 minutes you pay € 1. This increases to a maximum of € 5 per day.
  • You hire an HTM bike for a maximum of 72 hours. So your maximum cost is € 15,- for 3 consecutive rental days.
  • After the maximum rental period, the reservation does not end automatically. It continues until you terminate it yourself in the drop-off zone Lansingerland or Dutch Innovation Factory.
  • Download the HTM Bicycle App from the Google Play Store or the Apple Store to reserve a bicycle. Register once and top up your balance.
  • Unlock the bike lock with the HTM Bicycle App by scanning the QR code on the front of the bike or key in the bike number manually.
  • Remember to lock the bike when you pause your ride or stop the rental!
  • Do you use the bike regularly? Look for our special rates and offers in the app under Promos.

More info can be found in the Frequently Asked Questions, read by topic below.

How do you use the HTM Fiets App?

HTM deelfiets kaart in HTM app

How to book an HTM Fiets?

HTM deelfiets in fietsenstalling
Twee reizigers fietsen op HTM fiets

Reducing drop zones

What will change from 1 January 2024?

From 1 January 2024, HTM fiets will only be available at Lansingerland station, van Tuijlpark stop and the Dutch Innovation Factory in Zoetermeer. Earlier, drop zones in The Hague, Leidschendam-Voorburg and Rijswijk also disappeared due to low usage.

Which drop zones remain open?

The drop zones station Lansingerland and the Dutch Innovation Factory will remain available. Do you use the HTM fiets from Lansingerland station? Discover our special day rate, under Promos in the app!

There is still money in my wallet but due to the expiration of drop zones, I cannot use it. What now?

We can refund the balance to your account. Send an e-mail with your username, e-mail address and bank account number to deelfiets@htm.nl .

The amount will be transferred to the bank account within 10 days.

Please note that no payout can be made if a bike rental is still active on the account, promo offers will not be paid out.

Can I take over an HTM Fiets?

It is currently not possible to take over HTM Fiets.

I want to delete my account, how do I do this?

You can cancel your HTM Fiets Account if the balance in your Wallet is €0.

Is there any credit left in the Wallet? Request this back by sending an e-mail to deelfiets@htm.nl

Is there negative credit in the Wallet? Top it up to € 0, then you can cancel your account.

General

How do I use an HTM Fiets?

It's very easy to use an HTM Fiets! It works as follows:

  1. Download the HTM Fiets app and create an account.
  2. In the app, go to Payment and add balance here. This can be done via iDeal and credit card.
  3. On the map you can see where the nearest HTM Fiets are. These are spread over 3 drop-off zones in The Hague region.
  4. Click on the bike you want to reserve and choose Reserve. You can also use the bicycle directly, then click on Ride / Rent Bike. Please note: the rental will then start immediately!
  5. Once you arrive at the bike, unlock the bike lock with the app. Scan the QR code on the bike or enter the bike number. After unlocking, the lock pops open automatically.
  6. Use the HTM Fiets as you wish. Don't forget to lock the bike if you park it somewhere!
  7. Finished cycling? Check the app to find the nearest drop zone to return the bike.
  8. Lock the bike by pressing End ride in the app and lock the bike manually. Please note: If a bike is left with the lock open, you as the renter are liable if the bike is stolen.

The rental fee is automatically deducted from your balance. If the balance is negative after settlement, you have to top it up again for a next use use.

Where are the bikes?

The map in the app shows the 3 HTM Fiets drop zones in Zoetermeer. Tip: Recognise the drop zones by the HTM Fiets pole.

Where should I return the bike after my ride?

You can only leave an HTM Fiets at dropzones. A drop zone is a virtual bicycle shed where you can leave your bike. This can be at a bike staple, in a bike box or in a bike shed. From 1 January 2024, you can only leave your bicycle at dropzone station Lansingerland, bus stop van Tuijlpark or Dutch Innovation Factory.

Where can I go with the HTM Fiets?

Discover Zoetermeer with the HTM Fiets! You can cycle all over the region. Note: you do have to return the bike at drop zone station Lansingerland, bus stop van Tuijlpark or Dutch Innovation Factory.

How can I adjust the height of my bike?

Loosen the lever on the saddle to adjust the saddle's height. If you adjust the saddle to hip height, you will be most comfortable!

How do I create an account?

Download the HTM Fiets app from the Google Play Store or the Apple Store. When you open the app for the first time, you will be told step-by-step how to use it.

Can I rent multiple bikes with one account?

Sure! You can rent 4 bikes at a time. Just note that the bikes must be near each other to pause and/or end the ride.

Can I park my bike temporarily?

You certainly can! Lock the bike in a place where it is allowed and pause the ride in the app. Please note that rental fees do continue. Pause charges are €0.50 per hour.

Can I reserve a bike in advance?

Yes, you can reserve a bike 30 minutes in advance. This is free of charge. After these 30 minutes, the reservation expires and the bike can be reserved again by others.

Are there children's share bikes, bikes with child seats, cargo bikes or other types of bikes?

Unfortunately no! All current HTM Fiets have the same size and design. However, you can adjust the saddle to adjust the bike to your height.

Rates & payment

How much does it cost to rent a bike?
DurationRate
Per 30-minute time block€ 1.00
Maximum daily rate* (24 hours)€ 5.00
Break charge (per hour continuously)€ 0.50

*When using the same reservation

Please note: For special offers and promotions, check the HTM Bicycle app under Promotions.

Can I pay the cost of the ride afterwards?

The cost of your ride is always taken from your balance after your reservation. Note: always make sure there is a positive balance in your wallet before hiring your HTM Fiets. The amount of the rental will be taken from your balance after the ride. If you have a negative balance, this must be topped up to at least € 0.

Do you pay by credit card? Then you do not need to have a positive balance for your ride. The amount of the rental is charged and debited per ride.

Do I always have to buy credit in advance before I can cycle?

No, you can also pay per ride. For this, you do need to use a credit card. Add your credit card to your wallet in the app.

Can I also rent an HTM Fiets with a mobility card? (NS Business Card, OV-chipkaart, MobilityMixx?)

No, that is unfortunately not possible.

How do I top up my credit?

In the app, go to Pay and click on Add money. You can complete this using iDeal and Credit card.

How can I pay for my bike ride with an HTM Promocode?
  • In the app, go to % Promos
  • Enter the promotion code and press Add.
  • The value of the promo code will be added to your wallet.
  • Start the bike ride and select 'pay via promo' as the payment method. Have a great ride!

Please note: to use a promo code, there must be at least €1.00 in your wallet.

How long does a refund take?

When you get a refund, it is immediately added to your wallet. So you can use this right away to continue cycling again.

Do you want a refund from the wallet to your bank account? This transfer takes a maximum of 10 working days.

How much does it cost to reserve a bike or cancel this reservation?

It is absolutely free to reserve a bike and to cancel it again. You only pay once you have unlocked the bike.

What is the maximum rental period for the HTM Fiets?

Because HTM Bikes are meant for short trips, you can rent an HTM Fiets for a maximum of 72 hours. This way, many different travellers can use our service. After these 72 hours, the bicycle must be returned. Failure to do so may result in a fine of €400 in addition to the ongoing rental fee.

I have topped up my balance but this is not visible in the app?

If you do not press return to HTM Fiets App after your payment, you will receive a debit from the bank but this amount will be reversed by iDeal. Your money will be refunded within 4 days and will not show up in the wallet. So always press Return to HTM Fiets App!

Can I cancel my account?

You can cancel your HTM Fiets Account at any time, provided there is no negative balance open in the wallet.

Please note: when cancelling, the balance in your wallet expires. So use it up before you terminate the account or have it paid out via deelfiets@htm.nl.

In case something happens

I locked the bike but the ride does not end.

Within 2 minutes you will receive a travel summary. Didn't get it? Restart the app and go to Trip History. Is the trip still not there? Then contact our Customer Service. You can do this via the app via Help needed or call 0900-HTMBike or 0900-4862453.

I have topped up my balance but this is not visible in the app?

If you do not press return to HTM Fiets App after your payment, you will receive a debit from the bank but this amount will be reversed by iDeal. Your money will be refunded within 4 days and will not show up in the wallet. So always press Return to HTM Fiets App!

The bike won't unlock! Now what?
  1. Sometimes the spoke blocks the lock. Lift the bike and turn the wheel a little.
  2. Does this not work? Restart the app if the lock does not open at the first attempt.
  3. Try scanning the QR code again or enter the bike number.
  4. Still doesn't work? Switch your bluetooth off and on again.
  5. If it still doesn't work, you can reach our Customer Service (0900-HTMBike or 0900-4862453). Of course, you can also try another bike.

Don't have time to wait? Then lock the bike by setting it to Pause. Please report this to Customer Service!

Call the logistics company outside our opening hours (070 3906262). Please note: This telephone number is only available for HTM Fiets.

The bike won't lock! Now what?
  1. Check if you are in a drop zone. You can only end the bike ride in one of these zones.
  2. Are you in a drop zone? Restart the app if the lock does not close at the first attempt.
  3. Try scanning the QR code again or enter the bike number.
  4. Still not working? Switch your bluetooth off and on again.
  5. If it still doesn't work, you can reach our Customer Service (0900-HTMBike or 0900-4862453).
The app crashes. What now?

Restart the app and try again. Still not working? Restart your phone. If you still have problems after this, you can reach our Customer Service team at 0900-HTMBike or 0900-4862453.

Outside our opening hours, call our logistics party (070 3906262). Please note: this phone number is only available for HTM Fiets.

My bike has been stolen during my ride. What now?

Always pass this report on to our Customer Service Department as soon as possible at 0900-HTMBike or 0900-4862453. Also report it to the police.

It's the middle of the night and I need HTM Customer Service. What now?

Is there an emergency such as theft, an accident or can't lock your bike? Outside our opening hours, call our logistics party (070 3906262). Please note: this phone number is only available for HTM Fiets.

Can the report wait? Then submit a ticket via the app at Help Needed? Your report will be answered the next day.

My mobile phone's battery went dead while driving! Now what?

Contact HTM Customer Service or download the HTM Fiets App on someone else's phone. Log in here with your own account and continue or end the ride this way.

Note: never leave your bike unattended anywhere with an open lock!

How do I report a broken bike?

Do you see an HTM Fiets that is not quite right? With a flat tyre, missing tyre etc. Then create a ticket for it via the HTM Fiets App. Our logistics team will collect the bike for repair.

Customer service

Customer service accessibility

Our customer service can be reached by phone at 0900-HTMBIKE or 0900-4862453

Monday to Friday from 08.00 to 20.00 - on Friday 28 October until 17.00
Saturday from 09.00 to 17.00 hours
Sunday/Public Holidays from 09.00 to 17.00 hours

In case of an emergency, such as theft, an accident or if you cannot lock your bike, you can contact our logistics party outside the above opening hours. Call 070 3906262. Please note: this phone number is only available for HTM Fiets.

Can I ask questions online?

You certainly can! In the app, go to Need help? and create a ticket. Customer Service will respond in the ticket at short notice. In your ticket, click on View more to see the response.

Drop zones

Where are the bikes?

The map in the app shows the 3 HTM Fiets drop zones in Zoetermeer. Tip: Recognise the drop zones by the HTM Fiets pole.

In how many locations are the bikes parked?

There are 3 drop zones in Zoetermeer. Check the app for an up-to-date overview of all drop zones. Tip: Recognise the drop zones by the HTM Fiets pole.

Other

Where can I find the privacy statement?

See below for HTM Fiets's privacy policy:

Privacy statement

Where can I find the terms and conditions to rent a bike?

Check below for the general terms and conditions of the HTM Fiets:

General terms and conditions

How do the lights on the bike come on?

We have two types of bicycle lights:

  • Automatic: With these bikes, you don't have to do anything, the light comes on by itself.
  • Manual: On the top of the headlight there is a button you can push, at the rear light there is a slider.
Company data HTM Fiets

HTM Personenvervoer N.V.

Branch address: Koningin Julianaplein 10, 2595 AA 's-Gravenhage

Chamber of Commerce number: 27014495

Telephone number: 0900 486 4636