This HTM Service point is located on the ground floor of Den Haag Centraal Station, together with the OV Servicepoint near entrance Rijnstraat.

This HTM Service point is located on the right hand side of the main entrance of station Hollands Spoor. 

This HTM Service point is located near the buses of station Zoetermeer Centrum West.  

For questions about penalties, you can call our colleagues between 08:00 - 15:30 o'clock. Call 0900 - 4864636.

OVpay allows you to check in and check out with your contactless debit card, credit card or smartphone, besides with your OV Chipcard.

Better and safer technologies have been made since the introduction of OV-Chipkaart. Besides that, new ways of payment are constantly being introduced: contactless payments, travelling with GPS, creditcard, mobile phone payment.

All public transport companies in the Netherlands are taking part in OVpay, the introduction date is different for each carrier. HTM will start on 18 October 2022. You can find an up-to-date list of all participating public transport companies at www.ovpay.nl/en

Go to our page or visit ovpay.nl.

If a delay lasts for more than 30 minutes, you will get a refund of € 3.

Click here for more information.

Has your OV-chipkaart been charged too much for a journey, or were you not able to check in and out? Then you can get a refund for the excess amount charged by HTM within 3 months of the relevant journey

Click here for more information

Do you travel often with HTM? Maybe HTM Discount Deal (HTM Maandkorting) is for you. With this subscription, you have 20% discount on all your rides with HTM.

Learn more

Do you travel regularly through The Hague - Rotterdam - Zoetermeer - Leiden? Maybe the Regio subscription is for you. Travel with bus, tram and metro within a chosen district.

Learn more

Do you travel regularly with public transport trhoughout The Netherlands? Maybe the Always Discount subscription is for you.  - Leiden? Maybe the Regio subscription is for you. Travel with bus, tram and metro within a chosen district.

Learn more

Are you older than AOW-age and do you have a Haagse Ooievaarspas? You might be able to travel for free with HTM.

Learn more

Are you inbetween 12 and 18 years old and do you own a Haagse Ooievaarspas? You might be able to travel for free in the weekends and official holidays.

Learn more

Yes you can. Please mind: to combine a HTM subscription with NS Flex, you must deactivate the Bus/ Tram/ Metro-part of NS Flex. Please contact NS customer service for more information.

Do you want to cancel a Regio monthly or yearly subscription? Please visit a HTM Servicepoint.

• You can cancel a regio montly subscription for free until two days after the startdate have passed.
• You can cancel a regio yearly subscription for free on multiple dates. You will receive the amount of months which you have not used, except for the last two months (as these are free with this subscription).

Cancelling a subscription will cost you 5 euros.

It's very easy to use a HTM Bike. Here's how it's done:

• Download the HTM Bike app and create an account.
• Go to ‘Credit’ in the app and add credit via iDeal or a credit card.
• In the app, you can see 35 drop zones where the bikes are and whether they are available. In the app, click on the bike that is in the best place for you.
• When you get to the bike, unlock it by scanning the QR code or entering the bike number via the app. The lock will now open automatically.
• Finished cycling? Look in the app to find the nearest drop zone where you can return the bike. Lock the bike by pressing Journey Ended in the app. The cost will be deducted from the credit balance automatically. If, when paying, your balance becomes negative, you will need to top it up.

• Per 30 minutes                                              € 1,00
• Maximum daily charge* (24 hours)                         € 5,00
• Suspension charge (for each consecutive hour)           € 0,50

*When using the same bike

Please note: Check our special promotions in the HTM Bike App under Promotions.

Visit our page

If you lose something on a bus or a tram, you can see on the iLost page whether it has been found. 

See lost and found

No, that's not possible. What was found will be sent to you, at any address in the Netherlands or another country.

If your property is not shown on the website within 2 days, then it has unfortunately not been handed in. 

• If something is lost between 12:00 on Monday and 12:00 on Wednesday, then it will be shown on the website from 18:00 on the Wednesday.
• If something is lost between 12:00 om Wednesday and 12:00 on Friday, then it will be shown on the website from 18:00 on the Friday.
• If something is lost between 12:00 on Friday and 12:00 on Monday, then it will be shown on the website from 18:00 on the Monday. 

A penalty notice costs € 50, and is increased by € 6 for a ticket. This ticket allows you to travel for another 2 hours on HTM trams and buses (not valid on the HTM Night Bus) The inspector will ask for a valid identity document when they write the penalty notice. You must pay the amount of € 56 within 21 days, and you can pay the inspector immediately with a bank card (Dutch or most European cards). It is possible to make an objection to a penalty notice.

Pay it to the inspector immediately with a bank card (Dutch or most European cards), or transfer the correct amount from a bank account within 21 days to: IBAN NL71 INGB 0000 0088 30, in the name of: HTM verhoogd tarief rekening (HTM increased fare account).

Quote the number shown on the front of the penalty notice. In this way you will avoid any additional charges for a reminder or the involvement by HTM of a collection agency.

You can make an objection to the penalty notice within 14 days of the date of the offence. Send a letter or an email to HTM to do this. HTM will deal with the objection only if the penalty notice has been paid within these 14 days. 

You can make an objection if:

• you can provide evidence showing that there was no good reason for you to receive the penalty notice
• you can show there were relevant circumstances that the inspector failed to take into account.

More details

Have you received a fine despite having a prepaid subscription because you forgot your OV-chipcard or failed to check in?

If you had a valid subscription on your public transport card at the time of the journey, you can submit a courtesy request to have the amount of the paid fine from HTM refunded.

Please note: This can be done a maximum of 3 times per year.

Have you received a fine despite having a prepaid subscription because you forgot your OV-chipcard or failed to check in?

If you had a valid subscription on your public transport card at the time of the journey, you can submit a courtesy request to have the amount of the paid fine from HTM refunded.

Please note: This can be done a maximum of 3 times per year.

After payment of the fine, submit the courtesy form. The process will now start.

1. Pay the fine within 14 days via bank transfer.
2. Complete the courtesy form.
3. An HTM staff member will assess the request. If all conditions are met, the fine will be waived, and the paid amount will be refunded.

Conditions: The Courtesy Policy only applies if you pay the fine and register via the courtesy form within 14 days. If you exceed this deadline, this policy no longer applies. Additionally, the validity of the identification presented during the issuance of the fine will be verified.

No. 7 days after you have received the penalty, we send a letter as a reminder that the penalty has not been paid yet. If you have paid the penalty before the 7 days have passed we will not send the letter.