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Penalties

  • What are the penalties?

    A penalty notice costs € 50, and is increased by € 5 for a ticket. This ticket allows you to travel for another 2 hours on HTM trams and buses (not valid on the HTM Night Bus) The inspector will ask for a valid identity document when they write the penalty notice. You must pay the amount of € 55 within 21 days, and you can pay the inspector immediately with a bank card (Dutch or most European cards). It is possible to make an objection to a penalty notice.

  • What is an inspector’s ticket?

    An inspector’s ticket is an alternative to a penalty notice and costs € 42. You have to pay it to the inspector immediately (with a bank card (Dutch or most European cards)). You are then actually buying a ticket, but at an increased price. By doing this you avoid having a penalty notice written, but making an objection later is not possible. An inspector’s ticket allows you to travel for another 2 hours on all HTM trams and buses (not valid on the HTM Night Bus).

  • I forgot my OV-chipkaart with a season ticket on it and have been given a penalty. What should I do?

    If you have forgotten a personal OV-chipkaart with a valid season ticket or student travel product on it and have been given a penalty, you can use what is called the toonrecht (right of proof). The condition is that you can show proof of identity on the bus or tram, because the inspector has written a penalty notice.

    Take the penalty notice, your personal OV-chipkaart with the valid season ticket or student travel product on it and a valid proof of identity to an HTM Service point within 10 days of the date of the offence. If it turns out that you did indeed have a valid season ticket or student travel product at the time you received the penalty notice, the penalty notice will be cancelled. You will have to pay an administration charge of € 8, however.

    Showing an OV-chipkaart with a valid season ticket or student travel product on it will be confirmed by the inspector during the check. They will state this on the penalty notice and the person at the HTM Service Point will be able to see whether the proof regulation applies.

  • How do I pay the penalty?

    Pay it to the inspector immediately with a bank card (Dutch or most European cards), or transfer the correct amount from a bank account within 21 days to: IBAN NL71 INGB 0000 0088 30, in the name of: HTM verhoogd tarief rekening (HTM increased fare account).

    Quote the number shown on the front of the penalty notice. In this way you will avoid any additional charges for a reminder or the involvement by HTM of a collection agency.

  • How can I object to the penalty?

    You can make an objection to the penalty notice within 14 days of the date of the offence. Send a letter or an email to t]HTM to do this. HTM will deal with the objection only if the penalty notice has been paid within these 14 days. 

    You can make an objection if:

    • you can provide evidence showing that there was no good reason for you to receive the penalty notice
    • you can show there were relevant circumstances that the inspector failed to take into account.

    More details

  • What is the courtesy arrangement?

    The HTM courtesy arrangement means that passengers who have received a penalty notice for travelling without a valid ticket can have the penalty refunded in certain cases. Did you travel with a prepaid ticket on an OV-chipkaart but forgot to check in and then received a penalty notice? Then you can make a request to HTM, up to a maximum of 3 times a year, for a refund of the amount of the penalty you paid. HTM will deal with a courtesy request if it receives it within 14 days of the date of the offence and the penalty notice has been paid within these 14 days. 

  • How do I make a request for the courtesy arrangement?

    Download the courtesy form, print it and complete it, or get a form from an HTM Service Point. Send the form to HTM Coulancebehandeling, PO Box 28503, 2502 KM  Den Haag, or send it as a PDF file to the correct department via this link.

  • When does it make sense to make an objection?

    Making an objection to it only has any chance of succeeding if:

    • you can provide evidence showing that there was no good reason for you to receive the penalty notice
    • you can show there were relevant circumstances that the inspector failed to take into account
    • you respond within 14 days of the date of the offence. HTM will deal with your objection if the penalty notice has been paid within these 14 days.

    Making an objection makes no sense if:

    • you forget to check in
    • you checked in late
    • you had no balance onto my OV-Chipkaart
    • you travelled with someone else’s personal OV-chipkaart
    • you didn't have enough cash or other form of money to buy a ticket
    • your OV-chipkaart was faulty or damaged, which made reading it impossible
    • you were shown to have misused the HTM Ticket App during the check