Rules for travelling with HTM

HTM wants to be able to carry passengers quickly and in comfort. This is why HTM has rules and terms and conditions of carriage. In addition, HTM always handles personal data carefully.

When you get on the tram, you are obliged either to check in immediately with your OV-chipkaart or to purchase a separate ticket. This applies even if you have a season ticket or are allowed to travel free of charge. 

  • All HTM staff members are entitled to ask you for a valid ticket. The HTM inspectors may also ask for proof of identity and are entitled to issue formal penalty notices.
  • Everyone in the Netherlands aged 14 and over must be able to identify themselves at any time. For fare dodging, the requirement to be able to prove your identity applies from the age of 12. A passport, identity card or driving licence are valid forms of ID. 
  • There are terms and conditions of carriage and a privacy declaration  that apply to all HTM’s transport services.

A summary of the rules for travelling with HTM:

geldig vervoerbewijs

A valid travel ticket is required. Passengers with an OV-chipkaart (public transport smartcard) are
required to check in with HTM at the start of their journey and to check out at the end of their journey by holding their card up to the OV-chipkaart reader. You are required to be able to show proof of ID if the inspector asks for it.

camerabewaking

Some stops and HTM’s trams have cameras. There can always be recognised by the sticker with a camera symbol. The images are recorded. The driver has no access to the recording equipment. As required by the Dutch Personal Data Protection Act (Wbp), the CBP (central authority) has been notified of the camera monitoring.

Etendrinkenroken

We like to keep the trams clean. So please put food and drink in a bag. Smoking, eating and drinking are forbidden in all trams, as they are at some stops (such as the tram tunnel). This ban also applies to e-cigarettes.

Skeelersrolschaatsenskaetboard

Inline skates, skateboards and similar objects should be held in the hand or carried in a bag. Using these items in the tram is forbidden.

Voetenbank

We like to keep the trams clean and whole. That is why we sit on a bench or seat with our feet down.

honden

Dogs can go on all trams free of charge. Dogs should be on a leash, in the aisle.

camera in voertuig

Some stops and HTM’s trams have cameras. There can always be recognised by the sticker with a camera symbol. The images are recorded. The tram driver has no access to the recording equipment. As required by the Dutch Personal Data Protection Act (Wbp), the CBP (central authority) has been notified of the camera monitoring.

Geluidsoverlast

Listen to your music in the tram via headphones. It will then not disturb the other passengers.

Additional rules for the red-and-beige trams:

gepast betalen

Separate tickets can be bought for cash from the tram driver. Please pay the exact fare if possible. For safety reasons, the tram driver does not carry much change and will not accept notes of 50 euros or bigger.

rollator buggy

A red-and-beige tram has room for a maximum of 2 wheeled walkers or pushchairs at the indicated locations (which you can recognise by the stickers). Passengers with wheeled walking frames have priority.

minder validen  

Every red-and-beige tram has as number of seats that are reserved for those with physical impairments, the elderly and women who are pregnant. These seats are clearly indicated with a sticker.         

Additional rules for RandstadRail trams:

RR Kaartverkoopautomaat

You can buy a ticket from a machine in RandstadRail trams. You can pay with cash (coins only).

fiets

You can take your bicycle on RandstadRail trams from Monday to Friday after 19:00 and all day at weekends (Saturday and Sunday).

Bicycles cannot be taken on the red-and-beige trams or the new R-net trams.

rolstoel rollator fiets

A RandstadRail tram has room for a maximum of 1 wheelchair, 3 wheeled walkers or 1 bicycle at the indicated location (which you can recognise by the sticker). You can use the safety belt. You can take a bicycle on RandstadRail trams from Monday to Friday after 19:00 and all day at weekends (Saturday and Sunday).

minder val - slecht ziend - buggy

A RandstadRail tram has room for people with physical impairments or for a maximum of 3 pushchairs at the indicated locations (which you can recognise by the stickers).

Extra rules for the new R-net tram:

R-net Kaartautomaat

You can buy a ticket from a machine in the new trams. You can pay with a bank card (Dutch or most European cards), a credit card, or coins. You can buy a maximum of 5 tickets at the same time.

R-net Rollator Buggy

The entrance for passengers with wheeled walkers or pushchairs is the 2nd or 4th door. Passengers can sit on the fold-down seats and keep the wheeled walking frame or pushchair in front of them.

R-net Rolstoel

The entrance for passengers in a wheelchair is at the middle of the tram, the third door. The space for a passenger in a wheelchair is opposite the door. Position the wheelchair with the back against the vertical board, facing against the direction of travel. There is a safety belt.

R-net Fietsen Niet Mee

Bicycles cannot be taken on the new tram.