Due to a leak, our Service Shop at The Hague Central Station will be closed until December 21.
Contact forms
Contact us by filling in the right form
Questions, suggestions or share (not so) nice experiences?
Use the appropriate form and receive a response by e-mail.
Not satisfied with our complaint handling?
Dissatisfied with the outcome of your complaint and we are not getting anywhere?
- Contact the Public Transport Complaints Desk. This desk will look at the next steps in mediation between you and HTM and provide appropriate guidance.
- Does this not lead to a solution? Then contact the Public Transport Disputes Committee. This committee resolves disputes with a binding decision.
Both the complaints desk and the disputes committee only handle complaints that have first been dealt with by HTM. So the first step is to submit a complaint using the forms above.
Tip: Always contact the complaints desk first, before calling in the committee. The staff at the complaints desk will be happy to help with the steps to take.