Due to a leak, our Service Shop at The Hague Central Station will be closed until December 21.
Early termination
OVpay products
Form
Want a refund for your online purchase?
You may return your online-purchased discount subscription on your payment card (OVpay) within 14 days. You will then receive a refund according to the rules for distance selling.
Do you want a refund for a product on your OV-Chipkaart? Please contact customer service.
How to request a refund?
Applying is quick and easy using the form below.