Money back in case of delay

Receive €3 for a delay of 30 minutes or more. The money will be deposited into your bank account within 2 weeks.

Report

How did you pay for your trip? *

With my OV-chipkaart

With my debit or credit card

With a barcode ticket (via HTM or 3rd party)

Give up your trip

What is the number of your OV-chipkaart? *

Your trip is listed on your statement. It will appear one day later than the trip itself. Check your statements via online banking and click on payment. There you will find an 18-digit reference code, like the example below

NLOV A5BC D124 H3Z2 1X

State the 18-character reference number that appears on your statement *

NLOV

What was the total amount written off on your statement? *

What is the number written on the barcode ticket? *

Travel information

Date delayed trip *

Which line did you travel with? *

At which stop did you get on? *

What was your final stop? *

What was your expected arrival time at the stop final destination? *

Money back in case of delay

Money back in case of delay

WhatsApp

Call 0900 - 4864636

Submit your question or complaint