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Subscription for seniors in The Hague with an Ooievaarspas

Your voucher

Add free TRAVEL to your new OV-pas

You can continue to travel for free with HTM trams and buses. Use the voucher code from the letter of the City of The Hague to add free travel to your new OV-pass.

Here’s what you’ll need when you place your order:

  • The letter from the City of The Hague with your voucher code
  • A pink OV-pas (not an OV-chipkaart)
  • Access to your personal email account
  • A camera on the tablet or phone you’re using to place your order, or a passport photo as a file

Frequently Asked Questions

Can I continue to travel for free?

Yes. You can continue to travel for free on HTM buses and trams. You however will need to add the free travel product to your new OV-pas first.

Where can I find my voucher code?

Your personal voucher code is included in the letter from The Hague City Council with the subject line ‘Your code for free travel with the new OV-pas’. If you have not received a letter but are eligible for the subscription, please contact the City Council.

I don’t have an OV-pas yet. What should I do?

First, buy a new OV-pas. The OV-pas costs €6 and is valid for five years. You can buy the pass at any Primera shop (to find a shop near you, visit www.primera.nl/winkels). Then return to this page and use the voucher code to add free travel to your OV-pas.

Can I use my OV-chipkaart instead of the OV-pas?

That’s no longer possible. You can only add the subscription to the OV-pas. The OV-pas is the successor to the OV-chipkaart and is available from a Primera shop near you.

Can anyone help me with the application?

Yes. For example, you can ask a family member, friend, neighbour or carer to help you. When submitting the application, please use your own details and your own photo.

When can I start using my new OV-pas?

Once you have redeemed the voucher code on this website, HTM will send you an email to let you know that free travel has been added to your new OV-pas. From that point onwards, you can use your new OV-pas for free travel on HTM services. Until then, please continue to use your old public transport chip card.

Does the OV-pas work differently to my public transport chip card?

No. You check in and out as usual. Nothing changes in terms of how you travel.

My voucher code isn’t working. What should I do?

Check that you have copied the voucher code exactly as it appears in the letter and try again. Enter the voucher code exactly as it is, including upper and lower case letters and all characters.

Still not working? Please contact The Hague City Council’s customer service on 070 353 75 00. Customer service is available from Monday to Friday between 8.30 am and 5.00 pm.

I can’t proceed with my order after entering my date of birth. What should I do now?

Please check that you have entered your date of birth correctly.

Still having problems? If so, please contact The Hague City Council’s customer service on 070 353 75 00. Customer service is available from Monday to Friday between 8.30 am and 5.00 pm.

Why do I need an email address?

This is an extra security measure. When you place your order, we’ll ask for your email address. We’ll then send you an email containing a numeric code that you’ll need to enter on the website. This way, we can be absolutely sure it’s you.

Once you have successfully purchased your subscription, your email address is also required if you wish to manage your subscription – for example, to link it to a different public transport card if you’ve lost your current one.

Don’t have an email address? Then ask a family member or a close friend who does have an email address and is willing to help you place your order.

Why do I need a photo of myself?

The Ooievaarsabonnement is a personal subscription. Only you are allowed to travel with it. That is why we need a passport photo of you, so that during checks on the bus or tram we can verify that the passenger is indeed the holder of the Ooievaarspas subscription. When placing your order, we’ll ask you to upload a passport photo, or – if you don’t have one – to take a selfie if you’re placing the order via a tablet or mobile phone. The photo won’t appear on the travel card itself, as you’re used to with the OV-chipkaart, but will be stored centrally for inspection purposes.

Need help?

Are you having trouble? Call The Hague City Council’s customer service on 070 353 75 00. Customer service is available from Monday to Friday between 8.30 am and 5.00 pm.