Restitution for delay

Restitution in case of delay

Receive € 3 for a delay of 30 minutes or more. The money will be deposited into your bank account within 2 weeks.

How did you pay for your trip?

With my OV-Chipcard With debitcard or creditcard (with card or mobile phone) With a barcode ticket (from HTM or 3rd party)

Provide your travel details

What is the number of your OV-chipcard?

One day after your trip you can find the payment details of your trip on your bank statement (app or web internetbanking). A reference number will be present in these details which is 18 characters long and starts with NLOV. An example would be:

NLOVA5BC D124 H3Z2 1X

Please provide the 18-character reference code of your bank statement:

NLOV

What was the total debit amount? (for example: 4,00)

Journey information

Date of the delay

Which HTM tram line did you travel with?

Which stop did you departure?

Which stop did you exit?

Expected arrival time without delay at your destination (for example 11:59)

Personal information

Email address

Last name

Initials

IBAN bank account number

Op een los kaartje gereisd? Upload dan een scan van je kaartje in pdf of jpg formaat. Het bestand kan maximaal 2 MB groot zijn. Choose a file

I accept the Terms & Conditions and Privacy