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HTM bike

Use a HTM bike, starting from €1,-

Combine your tram or bus journey from Lansingerland Station with the HTM Bike. This way, you'll reach your destination even faster or get home earlier!

Please note: Starting from January 1, 2024, the HTM Bike can only be found at Lansingerland Station and at the Dutch Innovation Factory in Zoetermeer.

Important for you to know

  • HTM Bikes can only be found at Lansingerland Station and the Dutch Innovation Factory.
  • To prevent unexpected additional costs (for example, if you wait a long time at a red traffic light), you pay per 30 minutes.
  • You pay €1 per 30 minutes, up to a maximum of €5 per day.
  • You can rent an HTM Bike for a maximum of 72 hours.Your maximum cost is therefore €15 for 3 consecutive days of rental.
  • After the maximum rental period, the reservation does not stop automatically. It continues until you end it yourself in the Lansingerland or Dutch Innovation Factory drop zone.
  • Download the HTM Bike App from the Google Play Store or Apple Store. to reserve a bike. Register once and top up your balance.
  • Unlock the bike lock with the HTM Bike App by scanning the QR code on the front of the bike or manually entering the bike number.
  • Don't forget to lock the bike when you pause the ride or stop the rental!
  • If you use the bike regularly, check for our special rates and offers in the app under Promotions.

You can find more information in the Frequently Asked Questions, organized by topic below.

New dropzones

  • What happens from january 1st 2024?

    As of January 1, 2024, HTM Bike is only available at Lansingerland Station and the Dutch Innovation Factory in Zoetermeer. Earlier, the drop zones in The Hague, Leidschendam-Voorburg, and Rijswijk were also discontinued due to low use.

  • Which dropzones stay open?

    The drop zones at Lansingerland Station and the Dutch Innovation Factory remain available. Are you using the HTM Bike from Lansingerland Station? Explore our special daily rate under Promotions in the app!

  • There is still money in my wallet, but due to the expiration of the drop zones, I cannot use it. What now?

    We can refund the balance to your account. Send an email with your username, email address, and bank account number to deelfiets(at)htm.nl.

    The amount will be transferred to the bank account within 10 days.

    Please note: No payout can be made if there is still an active bike rental on the account, and promotional offers will not be paid out.

  • How can I close my account?

    You can cancel your HTM Bike Account if the balance in your wallet is € 0.

    If there is still credit in the wallet, request a refund by emailing deelfiets(at)htm.nl.

    If there is a negative balance in the wallet, top up the balance to € 0; then you can cancel your credit.

  • Can I buy an HTM Bike?

    Currently, it is not possible to take over HTM Bikes.

General questions

  • How do I use a HTM Bike?

    It's very easy to use a HTM Bike. Here's how it's done:

    • Download the HTM Bike app and create an account.
    • Go to ‘Credit’ in the app and add credit via iDeal or a credit card.
    • In the app, you can see 2 drop zones where the bikes are and whether they are available. In the app, click on the bike that is in the best place for you.
    • When you get to the bike, unlock it by scanning the QR code or entering the bike number via the app. The lock will now open automatically.
    • Finished cycling? Look in the app to find the nearest drop zone where you can return the bike. Lock the bike by pressing Journey Ended in the app. The cost will be deducted from the credit balance automatically. If, when paying, your balance becomes negative, you will need to top it up.

  • Where are the bikes located?

    The map in the app shows where the 2 HTM Bike drop zones are in Zoetermeer.

  • Where can I cycle to on my HTM Bike?

    You can cycle anywhere within Zoetermeer with a HTM Bike. Remember: to end the journey you can only return the bike at dropzone station Lansingerland or Dutch Innovation Factory.

  • Where do I need to return the bike to after my ride?

    You can return the bike at a drop zone. These virtual bike storage places are shown on the map in the app. Starting from january 1st 2024, you can only return your bike at dropzones station Lansingerland or Dutch Innovation Factory.

  • How can I adjust the height of the saddle?

    You can loosen the lever on the saddle and adjust the height. The most comfortable height for the saddle is at your hip.

  • How do I create an account?

    Download the HTM Bike App, which is available in the App Store and in Google Play Store. Once the app is downloaded, there are step-by-step instructions showing you how to create an account.

  • Can I park my bike temporarily?

    Yes, by using the ‘suspend’ function in the app. Remember: the hire costs continue during the interruption. Always lock the bike.

  • Can I reserve a bike in advance?

    Yes, you can reserve a bike 30 minutes in advance, without any extra charge. The reservation lapses after 30 minutes.

  • What happens if I return my bike outside the drop zone?

    The app will show that this is not possible. You can then only suspend the journey, and the hire charges will continue.

  • Are there children’s bikes, bikes with child seats, cargo bikes or other types of shared bikes?

    No, all the bikes are the same size and the same type.

Prices & payment

If something happens to go wrong

Customer Service

  • Availability of Customer Service

    Our Customer Service department is available on 0900-HTMBIKE or 0900-4862453

    On Monday to Friday from 08:00 to 20:00 - On Friday 28 October to 17:00

    On Saturday from 09:00 to 17:00

    On Sunday/public holidays from 09:00 to 17:00

    In an emergency, such as theft, an accident or not being able to lock the bike, you can contact our logistical team on 070 390 6262 outside the opening hours above. Attention: this phone number can only be called for HTM Bike.

  • Can I ask questions online?

    Yes, you can fill in a form under ‘Help’ in the app.

Dropzones

Other